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Terms and Conditions

1. Quality Commitment and Warranty

AIIT LLC is committed to providing cost-effective, high-quality translations efficiently, accurately and on time. We strive for the highest level of accuracy, correct grammar and style, as well as for the correct conveyance of your text in the language(s) and for the culture(s) requested, but on occasion human error must be taken into consideration in the process of translation. We do not guarantee that our translations will be 100% flawless, since it is inevitable that human error may occur. We do guarantee, however that our delivered translations will not exceed a combined error score of 0.02 according to the SAE Translation Metric J2450 as described and defined in our QA/QC Manual. In the event any of our translations contain any significant, objective and verifiable mistake or errors with regard to grammar, syntax, orthography, punctuation, terminology or style, we will correct these without charge.

However, if corrections are based on the client's subjective preference of style and/or terminology, or if a source text is changed by the client after AIIT has started the translation process, or if a client's reviewer introduces changes into AIIT's delivered translation that are not supported by the wording and manifest meaning of the original source text, AIIT LLC shall not have an obligation to make such corrections or implement such changes at no charge, unless preferences of style and/or terminology have been communicated to AIIT in writing prior to the start of the translation process.

2. Confidentiality

If requested, AIIT LLC will sign a non-disclosure agreement in order to assure the confidentiality of the document(s) to be translated.

3. Delivery Commitment


We understand the importance of on-time delivery and shall put forth every reasonable effort to complete translations in a timely fashion and within the agreed-upon timeframe. However, AIIT LLC shall not be considered in violation of its delivery promise if the client shortens the previously agreed turnaround time after AIIT has received the client's written go-ahead.

4. Sample Translations

Upon request from the client for translation projects of greater than 3,000 words, AIIT will provide a free sample translation in order to give clients a perspective of the translation quality and style that we provide. Sample translations are approximately 150 source words in length; however AIIT LLC reserves the right to change the conditions and size under which a sample translation is granted. AIIT LLC receives a translation order based on the sample translation it previously provided and will make every reasonable effort, to use the same translator who produced the sample.

5. Liability

Under no circumstances shall AIIT LLC be held liable for direct, indirect, incidental, special, or consequential damages, harm, financial loss, loss of profits, or any other loss client may suffer, at any time and under any circumstances. The client implicitly acknowledges and accepts the provisions of this these Terms and Conditions by and when entering into a business relationship with AIIT LLC and shall be deemed to have entered into business relationship with AIIT LLC translations from the point in time the client issues a purchase order or a written go-ahead notice including an email or fax and advises AIIT to start the translation process.

6. Copyright Infringement


Client agrees to be solely responsible for the use of our translations, including free sample translations. The client shall be solely responsible for abiding by all copyright laws in any or all countries of the world. AIIT LLC shall not be responsible for any infringements of copyright laws by clients. The client shall not hold AIIT LLC liable for copyright infringements through their use of our translation or through their use of any copyrighted material unbeknownst to us.

7. Right to Refuse

AIIT LLC reserves the right to refuse any translation, including free sample translations without explanation. We will generally not perform a translation for which we are not qualified. We will not accept material that we consider objectionable or offensive.

8. Force Majeure

Notwithstanding any other provision of this agreement to the contrary, AIIT LLC shall not be liable to the client for any failure to fulfill AIIT LLC obligations hereunder if such failure to fulfill AIIT LLC obligations is due to any Force Majeure such as but not limited to labor disputes, fire, flood, governmental or political action, acts of God, breakdown of communication networks, power outages, or any other causes beyond the reasonable control of AIIT LLC. In the event of any such occurrence, the time period for AIIT LLC performance under this agreement shall be correspondingly extended.

9. Legal Disputes and Litigation

In the event of a legal dispute or litigation between AIIT and any of its clients all venues shall be conducted in the District Court of Ocean County; New Jersey Law shall apply. The parties also agree that the prevailing party in any such legal dispute and/or litigation shall be entitled to recover from the losing party all legal expenses, including but not limited to reasonable attorneys' fees, reasonable and documented travel and lodging expenses, and/or mileage at the effective and current IRS rate.


AIIT LLC reserves the right to change and amend these business terms at any time without prior notice. If you do not agree with these business terms and conditions please do not use our services.


10. Pricing, ordering, and payment methods


The price for your translation project is based on the specific needs, such as the languages, formatting, editing, legibility of the documents, etc. After the scope of the project has been established, we will submit a written proposal. Upon written acceptance of the submitted proposal by means of a purchase order or by written authorization to proceed by an authorized employee of the client, we will start work on your project. If you cancel your translation after you have ordered it, the client agrees to pay all charges incurred at the time the order is cancelled by the client.

No refunds will be issued. Translated documents will be returned to the client via e-mail, or by postal mail, unless otherwise agreed upon in the proposal. Large translation projects will require a 25% up front deposit; all translation and other projects are to be paid according to agreement between AIIT LLC and client. Any form of payment by the client to AIIT LLC is considered final and cannot be refunded. Payments can be made by credit card, check, money order, or wire transfer.

For more information, please consult our website at www.aiitllc.com, or call us at: 1-877-696-6906. 1-609-489-0500